Data Protection Complaints
1. Purpose
This procedure explains how Pick Media Ltd handles complaints relating to the collection, use, storage, sharing, retention, security or other processing of personal data.
This procedure is intended to meet our obligations under UK data protection law, including the UK GDPR, the Data Protection Act 2018 and the Data (Use and Access) Act 2025.
2. Who Can Make a Complaint?
Any individual whose personal data we process may make a complaint, including customers, website users, employees, contractors, suppliers and applicants.
3. How to Make a Complaint
You can submit a complaint to our Data Protection Officer using the methods below.
Data Protection Officer:
Nick Fox
Complaints can be submitted by:
Email:
dpo+complaint@pickmypostcode.com
Post:
Data Protection Complaint
Pick Media Ltd
85 Great Portland Street
London
England
W1W 7LT
Please provide:
- Your name and contact details;
- Details of the complaint;
- Any relevant dates;
- Copies of any supporting correspondence or evidence.
4. Acknowledgement
We will acknowledge receipt of your complaint within 5 working days.
If we require further information to investigate the complaint, we will contact you as soon as reasonably possible.
5. Investigation
We will:
- Review the concerns raised;
- Consider relevant records and systems;
- Speak with staff or service providers where necessary;
- Assess whether any breach of data protection law or our internal policies has occurred.
Where appropriate, we may request information to verify your identity before discussing personal data.
6. Outcome
We aim to provide a written response within 30 calendar days of receiving the complaint.
Our response will:
- Summarise the complaint;
- Explain the findings of our investigation;
- Confirm any action taken or proposed;
- Explain any further rights available to you.
Where a complaint is particularly complex and additional time is required, we will inform you and explain the reason for the delay.
7. Remedial Action
Where we identify that an error has occurred, we may take appropriate corrective action, including:
- Correcting inaccurate personal data;
- Restricting or ceasing processing;
- Updating procedures or staff training;
- Improving security measures;
- Notifying affected individuals or regulators where required by law.
8. Escalation Rights
If you remain dissatisfied with our response, you may contact our Data Protection Officer for a further review.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk/make-a-complaint/
The ICO is the UK’s independent authority responsible for enforcing data protection legislation.
9. Record Keeping
We will maintain a record of all data protection complaints received, including:
- Date received;
- Nature of the complaint;
- Actions taken;
- Outcome;
- Date closed.
Complaint records will be retained in accordance with our retention schedule.
10. Review
This procedure will be reviewed periodically and updated where required by changes in law, regulation or business operations.
This procedure was last reviewed on 19th June 2026.
Data Protection Complaints
1. Purpose
This procedure explains how Pick Media Ltd handles complaints relating to the collection, use, storage, sharing, retention, security or other processing of personal data.
This procedure is intended to meet our obligations under UK data protection law, including the UK GDPR, the Data Protection Act 2018 and the Data (Use and Access) Act 2025.
2. Who Can Make a Complaint?
Any individual whose personal data we process may make a complaint, including customers, website users, employees, contractors, suppliers and applicants.
3. How to Make a Complaint
You can submit a complaint to our Data Protection Officer using the methods below.
Data Protection Officer:
Nick Fox
Complaints can be submitted by:
Email:
dpo+complaint@pickmypostcode.com
Post:
Data Protection Complaint
Pick Media Ltd
85 Great Portland Street
London
England
W1W 7LT
Please provide:
- Your name and contact details;
- Details of the complaint;
- Any relevant dates;
- Copies of any supporting correspondence or evidence.
4. Acknowledgement
We will acknowledge receipt of your complaint within 5 working days.
If we require further information to investigate the complaint, we will contact you as soon as reasonably possible.
5. Investigation
We will:
- Review the concerns raised;
- Consider relevant records and systems;
- Speak with staff or service providers where necessary;
- Assess whether any breach of data protection law or our internal policies has occurred.
Where appropriate, we may request information to verify your identity before discussing personal data.
6. Outcome
We aim to provide a written response within 30 calendar days of receiving the complaint.
Our response will:
- Summarise the complaint;
- Explain the findings of our investigation;
- Confirm any action taken or proposed;
- Explain any further rights available to you.
Where a complaint is particularly complex and additional time is required, we will inform you and explain the reason for the delay.
7. Remedial Action
Where we identify that an error has occurred, we may take appropriate corrective action, including:
- Correcting inaccurate personal data;
- Restricting or ceasing processing;
- Updating procedures or staff training;
- Improving security measures;
- Notifying affected individuals or regulators where required by law.
8. Escalation Rights
If you remain dissatisfied with our response, you may contact our Data Protection Officer for a further review.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk/make-a-complaint/
The ICO is the UK’s independent authority responsible for enforcing data protection legislation.
9. Record Keeping
We will maintain a record of all data protection complaints received, including:
- Date received;
- Nature of the complaint;
- Actions taken;
- Outcome;
- Date closed.
Complaint records will be retained in accordance with our retention schedule.
10. Review
This procedure will be reviewed periodically and updated where required by changes in law, regulation or business operations.
This procedure was last reviewed on 19th June 2026.
