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Formerly Free Postcode Lottery

Formerly Free Postcode Lottery

Blog Email Where are my daily reminder emails?

Where are my daily reminder emails?

by Beth Farrell | Email, FAQ

We’re changing how we send out our daily reminder emails, please read on if you want to continue receiving them.

We send about half a million emails every day at PMP. It’s a big part of what we do and it helps prevent our members from missing out on prizes.

Occasionally some email providers wrongly identify our emails as spam, which can make it difficult or sometimes impossible to reach your inbox. This is currently what’s happening for our members with BT email addresses.

We’re making a couple of changes to try to address this issue, but it’ll affect everyone currently subscribed to reminder emails. If you want the reminders to keep hitting your inbox, simply follow the advice below. It’s shouldn’t take more than a minute.

How to keep receiving your daily reminder emails

  1. The most important thing to do is to add chris@pickmypostcode.com to your safe senders list, also known as whitelisting. Some providers are completely blocking emails using our former name, Free Postcode Lottery, so having Chris’ new email will be a massive help. If you’re not sure how to do this, you can follow our guide on help getting reminders and looking for your email provider.
  2. The next thing to do is to check your spam folders for our emails. If you see an email from ‘Chris, Pickmypostcode.com’ open it and mark it as ‘Not spam’. This lets your email provider know you were expecting the email. For Gmail users, it’s also worth checking the “promotional” inbox and dragging the email into your “primary” inbox instead.
  3. If messages continue to be sent to your junk folder contact your ISP (Internet Service Provider) or spam filter application support and ask how to whitelist chris@pickmypostcode.com.
  4. If nothing else works, please contact our admin team or consider changing your email address to a new provider.

 

Members with BT email address can visit this help page for more information regarding safe senders: https://www.bt.com/help/email/using-bt-mail-s-anti-spam-features

If you would like to read more information regarding our daily reminder emails, please check out our FAQ page.

Featured image by @jeshoots, Unsplash.